BMO customers all over the world has reasons to smile these days.
This developed after BMO has recently collaborated with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.
Sources said BMO Bolt, which is fully integrated into the bank’s Facebook Messenger service will reportedly respond to 250 of the top customer queries received across BMO banking channels.
The BMO Bolt was earlier developed in partnership with Finn AI. Meanwhile, the Twitter bot, is tasked to handle direct messages on the bank’s Twitter handle, presenting customers with a menu of topics to guide the conversation.
The tool was earlier developed in collaboration with Massively. Brett Pitts, chief digital officer, BMO Financial explained that they decided to integrate the VA in their system because online interaction is increasingly becoming the preferred way for customers to engage with the bank on a daily basis.
Pitts added that “The launch of these chatbots, and the integration of AI into our customer facing technology, provides an opportunity to build upon the relationships we have with our digitally active customers and create more convenient and personalized experiences through both self-service and assisted-service channels.”